Privacy Policy

This privacy policy describes how HotelLink Italia ("we", "us", or "our") collects, uses, and protects your personal data when you use our online platform and services. We are committed to protecting your privacy and handling your data in a transparent and secure manner, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Who We Are

The data controller responsible for processing your personal data is HotelLink Italia, located at 12 Via dei Gelsi, Floor 3, Milan, Lombardy, 20123, Italy.

Data We Collect

We collect personal data to provide and improve our services. The types of personal data we may collect include: - Contact Information: Names, job titles, business addresses, phone numbers, email addresses. - Account Information: Usernames, passwords, and other credentials used to access our services. - Service Usage Data: Information about how you use our platform, including login activity, features used, configuration settings, and performance data. - Payment Information: Details necessary for processing payments, such as bank account details or credit card information, processed securely via third-party payment processors. - Communications: Information you provide when you contact us for support, inquiries, or feedback. - Technical Data: IP addresses, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site. - Information relating to our customers' hotel properties and operations, which may include details related to room inventory, rates, reservations, and guest information as necessary to provide our hospitality technology services.

How We Collect Data

We collect data in several ways: - Directly from You: When you register for an account, subscribe to our services, fill out forms, communicate with us, or provide information during setup and use of our platform. - Automatically: As you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies and similar technologies. - From Third Parties: We may receive data about you from third parties, such as business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, and search information providers.

Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR: - Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing access to and support for our services). - Legal obligation: Processing is necessary for compliance with a legal obligation that we are subject to (e.g., tax laws, accounting requirements). - Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your fundamental rights do not override these interests (e.g., improving our services, fraud prevention, direct marketing where permitted). - Consent: We may process your personal data based on your explicit consent for specific purposes (e.g., sending you marketing communications about non-contractual services). You have the right to withdraw consent at any time.

How We Use Your Data

We use your personal data for various purposes: - To provide and maintain our services and manage your account. - To process transactions and manage payments. - To communicate with you, respond to your inquiries, and provide customer support. - To personalize your experience on our site and services. - To improve our services, develop new features, and understand usage patterns. - To send you technical notices, updates, security alerts, and support and administrative messages. - For marketing purposes, such as sending newsletters or promotional materials, based on your preferences or legitimate interests where permitted by law. - To detect, prevent, and address technical issues and security incidents. - To comply with legal obligations and enforce our terms and conditions.

Data Sharing and Disclosure

We may share your personal data with third parties in the following circumstances: - Service Providers: We share data with third-party vendors, service providers, contractors, or agents who perform functions on our behalf, such as hosting, data analysis, payment processing, IT services, and customer support. These parties are obligated to protect your data and only use it for the purposes for which we provide it. - Business Partners: We may share data with business partners to offer you certain products, services, or promotions. - Compliance with Laws: We may disclose your data if required by law, regulation, or legal process, or to protect the rights, property, or safety of HotelLink Italia, our users, or the public. - Business Transfers: If we are involved in a merger, acquisition, asset sale, or bankruptcy, your data may be transferred as part of that transaction. - With Your Consent: We may share your data with third parties when we have your explicit consent to do so.

We do not sell your personal data.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the type of data and the purpose of processing.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside of your country of residence. If we transfer your data to countries outside the European Economic Area (EEA) or other regions with comprehensive data protection laws, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to ensure a similar level of protection.

Your Data Protection Rights

Under applicable data protection laws, including the GDPR, you have certain rights regarding your personal data: - The right to access: You have the right to request copies of your personal data. - The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete. - The right to erasure: You have the right to request that we erase your personal data, under certain conditions. - The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions. - The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions. - The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions. - The right to withdraw consent: Where processing is based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. Changes are effective when they are posted. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data processing practices, or if you wish to exercise your data protection rights, please contact us in writing: HotelLink Italia 12 Via dei Gelsi, Floor 3 Milan, Lombardy, 20123 Italy